Purpose

CyberZek, Inc. is a corporation located at 1733 West Lane Ave Columbus, OH 43221. CyberZek and its affiliates (“we,” “us,” “our”) describe in this Privacy Notice (the “Notice,” “Privacy Notice”) our processing practices with respect to personal data (“Information”) collected by us (i) through a CyberZek website  (“Website”) that links to this Privacy Notice, including https://www.cyberzek.com and (ii) as part of our sales and marketing activities. Visiting our Website and taking steps that include providing personal data are voluntary.

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Terms of Use

If you have any dispute over the privacy of your information, the dispute is subject to this Privacy Notice and our Terms of Use, including limitation of liability, user disputes and release, and application of Delaware law.

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About This Privacy Notice

This Privacy Notice and any other documents referred to in this Privacy Notice describe what Information we collect and how we use that Information, as well as your choices regarding the use, access, and collection of such Information. Changes we make to this Privacy Notice will be made by updating this page. If the Privacy Notice is updated, we will place the modified version here along with an updated revision date. By continuing to use our Website or providing your Information for sales and marketing purposes after such revisions are in effect, you accept and agree to the revisions.

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Information We Collect   

Information You Provide to Us

We collect information directly from you when:

• you fill out and submit web forms on our Website;

• you use interactive features on our Website;

• you participate in our surveys;

• you request a demo or free trial of any of our products and services;

• you engage with sales representatives, including on phone calls;

• you provide Information to our partner(s), subject to the permissions you provide to them regarding your Information;

• you consent to the recording of our calls with you;

• you report a problem.

The information you may provide includes (i) your name, (ii) telephone number, (iii) email address, (iv) title, (v) company, (vi) country, (vii) state, (viii) department or job role, (ix)       information concerning your company or business, (x) the nature of your request, (xi) voice recording. You may choose not to provide information to us but doing so may limit our ability to communicate with you or fulfill your requests. The term “partner” is used in this Privacy Notice in the popular sense as referring to a person or entity that has entered into a collaborative relationship with us and does not imply the existence of a legal partnership.

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Information We Collect Automatically

CyberZek, its affiliates, partners, and third-party service providers may use information-gathering technologies to automatically collect information as you navigate our Website. These technologies include:

• Cookies. For more information about our use of cookie technology please read the CyberZek Cookie Policy.

• Web Beacons. We may use web beacons or transparent GIF files to enable our service providers to recognize a cookie in your browser. This will help us manage and measure our online advertising and analyze traffic. The cookie can be placed either by us or by our service providers.

• Similar Technologies. For the same purposes as cookies and web beacons, we use other technologies, such as tags, scripts, HTML5 local storage, and local shared objects.

• Do Not Track. Due to the lack of a common industry or legal standard for interpreting Do Not Track (DNT) signals, CyberZek does not respond to browser DNT signals. CyberZek will continue to monitor developments around DNT browser technology and the implementation of a standard in order to enhance our privacy program in relation to this technology.

When you navigate our Website, we collect log files which include timestamps of your visit, your IP address, internet service provider, browser used, operating system and other device identifications and configurations, locale and language preferences, visited URLs, referring and exit pages, and what you search for.

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Information We Collect From Third Parties

We receive Information from third parties, such as our partners, social media platforms, joint marketing partners, event sponsors, referral or commercial lead sources, and other data providers. Information we receive from these sources includes (i) your name, (ii) telephone number, (iii) email address, (iv) title, (v) company, (vi) country, (vii) state, (viii) department or job role, (ix) information concerning your company or business, and (x) the nature of your request. We may combine this Information with Information we receive about you from other means and use it as described in this Privacy Notice.

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How We Use the Information

We, or our selected third-party service providers, and partners, may use the Information to contact you by email or phone to:

• provide you with information about our products and services that may interest you;

• keep you up to date on the latest product and service announcements, updates, special offers, or other information we think you would like to hear about either from us, through our marketing agencies, or from our partners;

• respond to your inquiries;

• evaluate the frequency, duration, and patterns of usage of our Website to understand and improve our Website user experiences (collectively, “System Metrics Data”);

• update and expand our records with new Information to identify potential customers;

• deliver required tax forms to you as part of your participation in CyberZek programs;

• training purposes for our employees.

Your previous browsing activity and other Information we hold about you may be used to tailor our messages to you. We use cookies and other similar tracking technologies when you use our Website, subject to your opt-in or opt-out selections at the time you visit the Website, to enable some of this personalization. If you wish to discontinue receipt of any interest-based advertising that you previously consented to receive, you can submit a request to Data Protection.

If you do not want us to use your Information in this way, or to pass your details onward to third parties for marketing purposes, you can unsubscribe from such emails using the link provided in the emails, by speaking with your CyberZek contact, or by submitting a request at Data Protection. Once you have unsubscribed from our emails, you will no longer receive future electronic communications from us unless you explicitly submit a form via our Website requesting a communication.

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How We Share Your Information

We may share Information as necessary to operate our business and only in the manner described below. We may share or disclose Information in the following ways:

• When changing our business structure: In the event of a proposed or completed merger, acquisition, bankruptcy, dissolution, reorganization, sale of some or all of our assets, similar transactions or proceedings, or steps in contemplation of such activities, Information held by us may be among the assets transferred to the buyer or acquirer;

• When conducting our business operations: We may use third-party service providers to provide services on our behalf, including billing, payment processing, customer support, data analysis, advertising, issuance of tax forms, application hosting, and undertaking improvements to our products and services. Our service providers are only provided with information they need to perform their designated functions and are not authorized to use or disclose Information for their own marketing or other purposes. Our service providers may be located in the U.S. or other jurisdictions;

• To conduct our joint sales or product promotion activities: We may engage in joint sales or product promotions with select business partners and share your information with those partners for purposes of participating in sales activities, marketing our products and services, and attending, hosting, or sponsoring sales events;

• To comply with laws: We and our affiliates or service providers in the U.S. or other jurisdictions may disclose Information to comply with applicable legal or regulatory requirements (which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities) and to respond to lawful requests by public authorities, including to meet national security, law enforcement requirements, court orders, and legal processes; and

• To protect rights and safety: To protect and defend the brand, rights, property, and safety of CyberZek, Inc. and its affiliates, and CyberZek customers, including enforcing contracts or policies, or in connection with investigating and preventing fraud.​

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How Long We Keep Your Information

Your Information will be stored for only as long as necessary for the purposes set out above, thus the retention period for your Information will vary depending on your interactions with us (for example, where you have made a request to us via our Website, we will keep a record of your request for the period necessary to ensure the adequate provision of services to you). We will keep a record of your request for as long as necessary to protect us from a legal claim.

To determine the appropriate retention period for your Information, we consider the sensitivity of the Information, the potential risk of harm from unauthorized use or disclosure of your Information, the purpose(s) for which we process your Information, whether we can achieve those purposes through other means, and the applicable legal requirements.

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Your Choices

The browser and/or mobile devices you use may provide you with the ability to control cookies and other types of local data storage and allow you to control whether location or other data is shared. CyberZek does not control these choices or default settings, which are offered by the producers of your browser and/or mobile devices. 

Please review the CyberZek Cookie Policy regarding your choices to use cookies.

Upon your reasonable request, we will provide you with information about whether we hold any of your Information with regard to your usage of our Website. To request this information please submit a request to Data Protection.

To request to withdraw any consent you previously provided to us for the processing of your Information submit a request to Data Protection.

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Your Rights

Applicable law may give you rights to request to access, correct, or delete your Information. In certain circumstances, you may have the right to restrict access to your Information and object to your Information being used in a specific manner, or a right to data portability. Such requests can be made by submitting a request to Data Protection. Note that there are limitations to these rights and there may be circumstances where we are not required or able to comply with your request. You may also have a right to lodge a complaint with a supervisory authority.

In addition, if you are a California resident (“resident” as used in this paragraph relates only to natural persons) you may request (i) a list of categories of personal information disclosed to third parties during the immediately preceding calendar year for those third parties’ own direct marketing purposes, and (ii) a list of the categories of third parties to whom we disclosed such information. To exercise a request, please email a request to info@cyberzek.com and specify in the subject line that you are making a "California Shine the Light” request. We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.

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Security

CyberZek maintains administrative, physical, and technical safeguards to help protect the confidentiality and integrity of Information that is submitted via our Website both during transmission and once it is received. However, there is no absolute assurance that data will be protected from unknown types of threats and vulnerabilities. You should note that by submitting data through our Website, your Information will be transferred through third-party infrastructures that are not under our control. We will strive to use tools and procedures to protect your Information, however, we cannot guarantee its absolute security. To learn more about our security practices, contact us at Data Protection.

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Location of Data

CyberZek is headquartered in the United States. We and our service providers may transfer your Information to, or access it from, countries other than the one in which you are located. These countries may have data protection laws different from those of the country in which you are located. We will maintain administrative, physical, and technical safeguards to protect the Information for instance by entering into agreements such as standard contractual clauses approved by an applicable regulator.

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Third-Party Links

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these third parties. Please check such policies before you submit any information to these websites.